Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Order Cutoff Time

Orders placed before 4:00 PM will be processed on the same day.

Orders placed after the cutoff time will be processed on the next business day.

3. Delivery Time

Estimated Delivery Time:

Processing Time: 1-3 business days

Transportation Time: 7-15 business days

Estimated Total Delivery Time: 8-18 business days

Delivery time may vary depending on destination, customs clearance, weather conditions, and carrier operations.

4. Shipping Costs

Free shipping on all orders

We are happy to offer free standard shipping on all orders, with no minimum spend required.

5. Shipping Area

We currently ship to the following countries:

United States

6. Delivery Partner

Our primary delivery partner is UPS.

7. Order Cancellation
Before Shipment

Orders may be canceled within 24 hours of purchase or before shipment.

If the order has not yet been processed or shipped, a full refund will be issued to the original payment method.

After Shipment

Once an order has been shipped, it can no longer be canceled.

If you wish to return your order after delivery, please follow our Return & Refund Policy. Refunds for shipped orders will be handled according to the return and refund process.

Seller-Initiated Cancellation

We reserve the right to cancel orders in the following situations:

  • Incorrect or incomplete shipping information
  • Product unavailable or out of stock
  • Suspected fraudulent activity
  • Payment authorization failure

If an order is canceled by us, customers will receive a full refund.

8. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to become active after shipment.

If you do not receive tracking information or have questions regarding your shipment, please contact our customer support team for assistance.

9.Contact Us 

If you have any questions regarding shipping, delivery, or order status, please contact our customer support team.

Store Name: Hugo Beauty Inc
Address: 163 Hester St, New York, NY 10013, United States
Phone: +16468310796
Email: info@hugobeautyinc.com
Opening Hours:Monday-Sunday，10 AM–6PM
time zone： (GMT-05:00) Eastern Standard Time
Response Time: We respond within 24 hours.